Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@sextoysstore.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@sextoysstore.net.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Disclaimer:

All product measurements are taken manually, and there may be a slight difference of 1-3 cm (0.4-1.2 in) due to manual measurement.

Due to differences in screen resolution, lighting conditions, and display settings across various devices, the actual color and details of the product may vary slightly.

We strive to provide the most accurate representation, but slight variations may occur.

If you are unsure about the size or details, please feel free to contact us before purchasing for more information.

Order Cancellation & Processing Fee Policy

We understand that circumstances may change, and customers may need to cancel their orders. Please review our cancellation policy below:

• Customer-Initiated Cancellations:
  If you decide to cancel your order after it has been placed, but before it is shipped, a 10% processing fee will be deducted from your refund. This fee covers payment processing, administrative handling, and restocking.

• Cancellations Due to Other Reasons (e.g., incorrect address, payment disputes, stock availability):
  In cases where the order is canceled due to reasons beyond our control, including customer-provided incorrect information or fulfillment issues, a 10% processing fee may also apply.

• Orders That Have Already Been Shipped:
  Once an order has been shipped, it can no longer be canceled. Please refer to our Return Policy if you would like to initiate a return after receiving your item.