Shipping Policy
1) Order Processing Time
Each order goes through quality inspection, discreet packaging, and shipping confirmation to ensure safety and a premium experience.
-
Standard processing time: 1–3 business days.
-
Processing time may be extended during public holidays.
-
During peak periods (such as promotions and new product launches), processing may take slightly longer. Thank you for your patience.
Once your order ships, you will receive a shipping confirmation email with tracking information (if available).
2) Discreet Packaging
All orders are shipped in plain and discreet packaging.
No product names, sensitive wording, or adult-related information will appear on the outer package or shipping label. Your privacy is fully protected.
3) Estimated Shipping Time (After Dispatch)
Delivery time is an estimate and may vary depending on destination, customs processing, and carrier performance.
-
United States (Standard Areas): 7–15 business days
-
United States (Remote Areas): 12–25 business days
-
United Kingdom / Europe: 7–15 business days
-
Other Countries: 7–20 business days depending on destination
Tracking updates may be limited or temporarily unavailable for certain routes, especially remote or international deliveries.
4) Address Accuracy & Changes
Please ensure your shipping address and contact information are correct at checkout.
-
We are not responsible for delivery issues caused by incorrect or incomplete addresses.
-
Address changes can only be requested before the order is shipped.
-
Once shipped, we cannot modify the delivery address.
Customer Contact Information & Undeliverable Packages
Customers must provide a valid, accessible email address that they check regularly, as email is our primary method of communication for order updates and delivery issues.
If an incorrect or inaccessible email address prevents us from contacting you, or if an incorrect or incomplete shipping address causes delivery failure, the package may be returned to the sender or disposed of by the local carrier.
If the package is returned or disposed of due to these customer-provided errors, we may be unable to arrange reshipment or provide further after-sales assistance. The order may be treated as completed for order-handling purposes, subject to applicable law and our Refund Policy.
Please carefully verify your email address and shipping details before placing your order, and respond promptly to delivery notifications from us or the local carrier.
5) Remote Areas, PO Boxes & Military Addresses (Important)
Remote Areas:
-
Delivery may take 12–25 business days.
-
Tracking updates may be limited or unavailable during transit.
Remote Area + PO Box Addresses:
-
Once shipped, no refund, replacement, or compensation will be provided for delays, loss, or failed delivery.
-
Please place your order only if you accept this risk.
Military Addresses (APO / FPO / DPO):
-
Due to delivery restrictions and verification limitations, no refunds, replacements, or after-sales claims will be accepted once shipped.
-
Please place your order only if you fully understand and accept this risk.
6) Delivered but Not Received
If tracking shows “Delivered” but the package cannot be located:
-
Please check mailbox, porch, garage, side/back entrance, and surrounding areas.
-
Ask family members, neighbors, or building management.
-
Contact the local carrier immediately to request a GPS delivery scan or delivery investigation.
Once a shipment is marked Delivered by the carrier, it is considered successfully delivered.
Lost or stolen packages after delivery are not refundable.
We will provide reasonable assistance and supporting documents if required by the carrier.
7) Customs, Duties & Taxes
International shipments may be subject to customs inspection and may incur duties, VAT, or other import taxes charged by the destination country or region.
Export-related fees are covered by us.
Unless otherwise stated, any import taxes, customs duties, remote area surcharges, redelivery fees, return handling fees, or charges caused by non-serviceable areas are the responsibility of the customer.
If a package is delayed, returned, or cannot be delivered due to customs regulations, unpaid taxes, or local restrictions, we will assist where possible, but related costs and risks remain the responsibility of the recipient.
We reserve the right to interpret and adjust this policy within the limits of applicable law.
8) Undeliverable or Returned Packages
If a package is returned due to incorrect address, refusal, failure to pick up within the carrier’s holding period, or local delivery restrictions:
-
Reshipping fees may apply.
-
If the carrier disposes of the package due to overdue pickup or customs rejection, no refund or replacement will be provided.
9) Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including but not limited to weather conditions, natural disasters, customs inspections, carrier disruptions, strikes, pandemics, or government policy changes.
10) Contact Us
If you have any questions regarding shipping, please contact our customer service team before placing your order.
PO Box Addresses, Contact Information & Delivery Responsibility
We accept PO Box addresses; however, delivery to these locations may be subject to carrier restrictions and a higher risk of delays, failed delivery attempts, or lost parcels.
Before placing an order, customers are responsible for providing and verifying:
-
A complete and accurate shipping address, including the PO Box number, apartment or unit number, street details, city, state, and ZIP code, where applicable.
-
A valid and accessible email address to receive order confirmations, shipping updates, and important delivery notifications.
-
A valid contact phone number, where required by the delivery carrier.
Important Disclaimer:
If a parcel cannot be delivered due to an incorrect or incomplete address, an invalid or inaccessible email address, or the customer's failure to respond to delivery notifications or arrange collection within the carrier's specified holding period, the resulting delivery failure may be considered customer-caused.
Where the carrier confirms that the delivery failure, return, loss, or disposal of the parcel resulted from these circumstances, we will not provide a free replacement, reshipment, or refund for losses attributable to the customer's incorrect information or failure to take the required action, except where required by applicable law.
Customers are strongly advised to double-check their shipping address and email address before completing checkout and to monitor their tracking information after dispatch.
This policy does not limit any statutory consumer rights or our responsibility for errors caused by our store or shipping partners.
